The health and safety of every guest, associate and our community are of great importance to us as we navigate this global health event. For information on the steps the hotel is taking to create a safer, clean and hospitable environment, please click here.


Amenities & Services Availability
Some hotel services may not be available or may be limited during your visit. The following services and amenities are available, but with reduced service: Breakfast, On-site Restaurant(s), Spa. The following services and amenities are currently not available: Tower Guest Rooms, Business Center, Concierge, Room Service, Valet Parking, Guest Laundry and Dry Cleaning Service. Our pool is currently closed for renovations, and our Fitness Center will be open to guests on February 15 with limited capacity by appointment only.

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Parking and Transportation

How much is parking for registered hotel guests?

$32 per night for self-parking 
$35 per night for valet parking 
(Both allow 24-hour in-and-out access).

Are both valet and self-parking available?

Valet and self-parking are available to overnight guests. Valet parking is located in the motor lobby off of the Pearl Street entrance. Self-parking is available in the Amway Grand Parking Ramp. The Amway Grand Parking Ramp entrance is located on the corner of Pearl Street and Monroe Avenue.

Where is the motor lobby/main hotel entrance located?

If heading south on Monroe Avenue, make a right onto Pearl Street to locate valet and self-parking. If headed north on Monroe Avenue, make a left onto Pearl Street to locate valet and self-parking.

Is parking for oversized vehicles available?

Yes, oversized vehicle parking is available. Please proceed to the motor lobby for directions to our oversized lot.

Do you have a hotel shuttle?

No. Cabs are available; speak with a concierge or a valet for more information.

Can I earn air miles for my stay?

The hotel participates in the Hilton HHonors Rewards program. In addition to the base points you earn for your stay, you can also earn airline/rail miles with one our participating travel partners when you select the "Points & Miles" earning style in your My Way benefits through Hilton HHonors.


What are the Plaza Fitness Center’s hours?

Our renovated and expanded Plaza Fitness Center is located on the Glass Tower side of the hotel, on the fourth floor. It features an indoor swimming pool, hot tubs, sauna, full-service locker rooms, full cardio workout facilities, tennis courts, a racquetball court, dumbbells and weights.

Fitness center hours:

Monday through Friday

6 a.m. – 10 p.m.


7 a.m. – 10 p.m.


7 a.m. – 9 p.m.

When is the Plaza Business Center open?

The Plaza Business Center is available 24 hours a day.

Where can I secure my valuables?

There are safety deposit boxes available at the front desk.

What special services do you offer?

Spa and Salon services are available. Also, flowers and gifts can be arranged prior to arrival through our concierge.

What rewards programs are available?

Beginning December 15, 2015, guests can accumulate and use Hilton HHonors Rewards at the Amway Grand Plaza, and earn benefits like free stays, free wifi, room upgrades and more! Sign up for HHonors here.

Hotel Policy

What is the hotel's supplier diversity policy?

The Amway Grand Plaza is committed to helping people live better lives in the communities in which we operate. We believe that the development of a community's resources and the founders’ fundamentals of freedom, family, hope and reward, benefit our company and the entire community. There is an emphasis on teamwork between the company, employees and suppliers. We underscore personal, company-wide and supplier achievements by encouraging and recognizing innovation, excellence and accomplishment. We support and encourage the participation of all of our departments in seeking out and taking the steps necessary to assure diverse suppliers a fair share in the economic opportunities available.

Firearms Policy

What is the hotel's firearms policy?

The Amway Grand Plaza recognizes that hotel guests and visitors may legally possess firearms. This policy is intended to create a safe environment for all who visit the Amway Grand Plaza by providing appropriate guidance over the custody of firearms on the premises. Please keep in mind that the safety and security of our hotel guests and patrons is of utmost importance.

The Amway Grand Plaza prohibits firearms on Hotel property.

The Amway Grand Plaza prohibits persons from carrying or otherwise possessing a firearm on hotel property, including carrying firearms in an open or concealed manner. This policy applies to all firearms, regardless of whether the firearm is a handgun or a long-barreled gun.

The Amway Grand Plaza reserves the right to request guests and visitors who fail to abide by this policy to leave the hotel premises. Failure to leave at the request of the Hotel may result in the Grand Rapids Police Department being contacted, and may subject you to further legal action for failure to abide by this policy, including trespass.

This policy does not apply to law enforcement officers.

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