The health and safety of every guest, associate and our community are of great importance to us as we navigate this global health event. For information on the steps the hotel is taking to create a safer, clean and hospitable environment, please click here.


Amenities & Services Availability
Some hotel services may not be available or may be limited during your visit. The following services and amenities are available, but with reduced service: Breakfast, On-site Restaurant(s), Spa. The following services and amenities are currently not available: Tower Guest Rooms, Business Center, Concierge, Fitness Center, Pool, Room Service, Valet Parking, Guest Laundry and Dry Cleaning Service.

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** Please note: Our Concierge services are temporarily unavailable.

Need the most direct route to a meeting? Want to know where to find the best shopping? Interested in what’s on tonight? Thinking about seeing some live music, a play or the 2013 and 2017 Calder Cup Champion Grand Rapids Griffins? Need a map of Beer City’s local breweries? Wondering where you can take the kids for some family fun?

Our Concierge staff can answer those questions and more, because they have their fingers on the pulse of what's happening in Grand Rapids and around West Michigan. Offering recommendations and information ensuring that you'll get the most out of your stay is their specialty.

To contact the concierge, call 616.774.2000 or email

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